A. Yes, don't worry. We provide a setup manual that is easy to understand even for first-timers, and we also provide comprehensive support. We will carefully explain the key points and precautions for setup, so even if you are new to camping or the outdoors, there will be no problem.

A. You can use it anywhere that fire is permitted, such as riverbanks, campsites, your own backyard, etc. For a more authentic experience, you can use it in an environment with a cold water bath nearby (such as a river or lake).

A. It depends on the size of the sauna tent, but the standard set can comfortably accommodate approximately 2-4 people. Group use is also possible, so please let us know the number of people in advance.

A. It is not included in the basic plan. As an option, we offer a "firewood set" that includes dried firewood, fire starters, gloves, fire tongs, etc. If you would like this, please let us know when you make your reservation.

A. A complete set including a tent and stove will usually be delivered in two packages (e.g. tent storage bag approximately 20kg / stove case approximately 15kg). It is convenient to have a cart or truck for transportation.

A. As a guideline, it takes about 30 to 45 minutes to set up. The necessary items for setup, such as pegs, a hammer, and gloves, are included in the set, and it is relatively easy if you follow the instructions.

A. We will deliver the item to your specified address, and after use, you can return it in the same box (a cash-on-delivery slip will be enclosed). The return date is generally the day after the final day of use.

A. The tent sauna is waterproof and can be used even in rainy weather. However, if you have any concerns about safety or the setup environment, we are happy to discuss cancellation or rescheduling.

A. A carbon monoxide detector is installed as standard equipment to ensure safety. However, please be aware that open flames and high temperatures are involved, so please be careful when using the appliance with children and to avoid burns.

A. We accept credit cards.

A. Cancellations are free up to three days before the date of use. After that, a cancellation fee will be charged. We are flexible in dealing with circumstances such as weather, so please feel free to contact us.

A. Delivery may not be available in areas where courier services are not available, such as remote islands and some mountainous areas. If you are unsure about the delivery address, please feel free to contact us in advance.